Frequently Asked Questions
hibae FAQ — All Your Questions Answered in One Place
From opening an account and bKash deposits to cricket betting and bonuses — find detailed answers to all your questions about hibae on this page.
hibae is one of Bangladesh's popular online casino and sports betting platforms. Both new and experienced players often have many questions — how to open an account, how to deposit via bKash or Nagad, how to claim a welcome bonus or how to make a quick withdrawal. This FAQ page has been created to provide direct, straightforward and reliable answers to those questions. Click on each section to find the information you need.
Account
Deposits and Withdrawals
Games and Play
Bonuses
Security
Account and Registration
Questions about opening, verifying and managing your account
To open an account at hibae you will need an active mobile number, a valid email address and a strong password. During registration you must confirm that you are 21 years of age or older. Once registration is completed with accurate information, the account is activated immediately.
No, under hibae's rules each person may create only one account. If multiple accounts are opened from the same mobile number or device, all accounts may be permanently closed and any deposited funds may be forfeited.
Click the "Forgot your password?" option on the hibae login page. A verification code will be sent when you enter your registered email or mobile number. Enter the code correctly and set a new password. If you have trouble, contact 24/7 live chat support.
hibae follows an identity verification process to ensure safe and responsible gaming. Before a withdrawal, or for transactions above a certain limit, you may be asked to submit a copy of your national ID card or passport. This is done for the security of your account.
First check your internet connection and Caps Lock. Clear your browser cache or try a different browser. If the problem continues, reset your password on the hibae Login page. If it is still not resolved, email [email protected] or contact 24/7 live chat.
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket and bank transfer
A deposit from bKash to hibae is credited to your account within just a few minutes. Transactions are usually instant. However, during periods of network congestion it may take 5-10 minutes. The minimum deposit amount is ৳500. Make sure you are sending payment to hibae's official bKash number.
The minimum deposit amount at hibae is ৳500 — this applies to all payment methods (bKash, Nagad, Rocket and bank transfer). The minimum withdrawal amount is ৳1,000. Before withdrawing, make sure your account verification is complete.
Withdrawals at hibae are generally completed within 10 to 45 minutes. Withdrawals via bKash and Nagad are the fastest. Bank transfers may take slightly longer. Withdrawals from verified accounts are processed the quickest.
Yes, at hibae you can deposit and withdraw via Nagad and Rocket as well as bKash. Bank transfer is also accepted. The minimum deposit for all methods is ৳500 and the minimum withdrawal is ৳1,000.
hibae does not charge any additional transaction fees of its own. However, mobile banking operators such as bKash or Nagad may apply their own service charges. Confirm the exact amount and method before withdrawing to avoid any unexpected deductions.
Withdrawals are normally completed within 45 minutes. If it takes longer than that, first collect the transaction ID or reference number for the transaction. Then contact hibae's 24/7 live chat or email [email protected]. Providing the necessary details will allow a quick resolution.
Games and How to Play
Cricket betting, slots, live casino and mobile gaming
To bet on BPL matches, log in to your account and go to the cricket section. Choose your preferred match and betting market (match winner, toss, top batsman, etc.). Review the bet amount and odds and confirm. Keep your bets within your limits and play responsibly.
Yes, hibae offers in-play or live betting. Odds update in real time while a match is in progress and you can place new bets at any moment. Live betting is available for IPL, T20 World Cup, BPL and other international cricket. A fast internet connection will give you a better experience.
At hibae, PG Soft's Fortune Tiger, Fortune Rabbit and Mahjong Ways, as well as JILI's Fortune Gems, Crazy 777 and Super Ace are very popular. Pragmatic Play's Gates of Olympus and Sweet Bonanza, and Spribe's Aviator, are also widely favoured among Bangladeshi players. All slots are operated fairly.
RTP (Return to Player) is the theoretical rate at which a game returns a percentage of total wagers to players over the long term. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 wagered. It is a statistical probability — the outcome of a single session does not match this figure. Fair play is ensured across all games at hibae.
Yes, hibae is fully mobile-friendly. You can play directly from the browser on both Android and iOS devices — no separate app download is needed. Slots, live casino and cricket betting can all be enjoyed without interruption on a smartphone. Make sure you have a good mobile data or Wi-Fi connection.
Bonuses and Promotions
Welcome bonus, wagering requirements and VIP benefits
New players at hibae receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. That means if you deposit ৳10,000 an additional ৳15,000 bonus will be added. To receive the bonus, complete registration and make a minimum first deposit of ৳500. The bonus is added automatically on your first deposit.
The wagering requirement for hibae's welcome bonus is 20 times (20x). That means if the bonus amount is ৳10,000 you will need to place a total of ৳200,000 in bets before withdrawing. This requirement can be met by playing specific games. See the terms and conditions page for full details.
hibae has three VIP tiers: Bronze (up to 0.4% cashback per week), Silver (up to 0.8% weekly cashback) and Gold (up to 1.2% weekly cashback). Through regular play and loyalty there is an opportunity to move up to higher tiers over time.
No, bonus funds cannot be withdrawn directly. To withdraw winnings from a bonus you must first meet the set wagering requirement (20x). Once the requirement is fulfilled, the amount won from the bonus is added to your main balance and becomes withdrawable.
Yes, hibae offers reload bonuses, cashback offers, free spins and special tournaments for regular players from time to time. VIP members receive promotional offers on a priority basis. Check hibae's promotions section regularly for the latest offers.
Security and Responsible Gaming
SSL protection, age limits, self-exclusion and support
hibae is a safe and reliable platform. All information and transactions are protected with modern SSL encryption technology. Your personal and financial information is not shared with third parties. Fair play is ensured through regular security audits.
hibae is for players aged 21 and above only. Accounts belonging to minors are prohibited and if found are closed immediately. Age is verified during registration and an ID document may be requested if needed.
hibae takes responsible gaming seriously. You can set your own deposit limit, temporarily pause your account and activate self-exclusion if needed. To activate these features, visit the responsible gaming page or contact live chat.
To activate self-exclusion, contact hibae's 24/7 live chat support or email [email protected]. You can request that your account be temporarily closed for a specific period (such as 1 week or 1 month) or permanently. Once it takes effect, logging in will not be possible during that time.
hibae's support team is available 24 hours, 7 days in Bengali. You can get instant help directly from the website through live chat. To contact by email, write to [email protected]. There is no phone or WhatsApp number — support is available through live chat and email only.
If you notice suspicious activity, change your password immediately and inform hibae's live chat support. Our security team will urgently review the account and lock it temporarily if needed. Keep your mobile number and email secure and do not share your password with anyone.
Still have questions?
Get in touch with support
Our 24/7 Bengali support team is always ready to answer any of your questions.