hibae's Privacy Policy

1. Introduction

hibae ("we", "us", or "hibae platform") is an online casino and betting service provider. We treat the privacy of our users ("you" or "user") with the greatest care. The purpose of this privacy policy is to clearly inform you about what information hibae collects, why it is collected, and how that information is used, stored, and kept secure.

By browsing hibae.cam or using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

This policy may be updated from time to time. For any significant changes, we will notify you by your registered email or through the platform. Always check the "Last Updated" date shown at the top of this page.

2. Information We Collect

hibae collects various types of information that are necessary to improve the quality of our services and meet legal obligations. The information collected can be categorised as follows:

2.1 Registration and Identity Information

Information you provide when opening an account:

• Full name (in Bengali or English)
• Date of birth (for age verification — for those aged 21 and above only)
• Email address
• Mobile number (for verifying bKash, Nagad, and Rocket accounts)
• National Identity Card (NID) or passport number (where applicable)
• Bank account or mobile banking details

2.2 Transaction Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus claim and usage details
• Payment method details (bKash, Nagad, Rocket, bank transfer)

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Cookies and session data
• Time of visits to our website, pages viewed, and links clicked

2.4 Communication Information

• Records of your conversations with us via live chat, email, or support tickets
• Details of complaints or feedback

3. Purpose of Data Collection

hibae collects and processes your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process betting, gaming, and financial transactions.
• Age Verification: To ensure that only those aged 21 or above can use the service.
• Fraud Prevention: To detect and prevent unauthorised access, money laundering, and fraudulent activity.
• Legal Obligations: To comply with applicable laws and regulations and to respond to requests from relevant authorities.
• Customer Support: To respond to your questions, complaints, and assistance requests.
• Service Improvement: To analyse user experience and improve our platform.
• Responsible Gaming: To detect unusual gaming behaviour and provide necessary support.

4. Information Sharing and Third Parties

hibae never sells your personal information to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and customer service. These partners receive only the information necessary to perform their specific tasks and are bound by data protection agreements.

4.2 Legal Obligations

We may be required to provide information to law enforcement agencies or regulatory authorities under court orders, government directives, or applicable law.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. We will notify you in advance before any such change.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

5. Cookies and Tracking Technologies

The hibae.cam website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the site. Without them the site does not function properly.
• Functional Cookies: Help remember your preferences and settings, such as language or login status.
• Analytics Cookies: Analyse how users interact with the site in order to improve the service.

5.2 Cookie Controls

You can change your cookie preferences in your browser settings to accept or decline cookies. However, disabling certain cookies may limit some functionality of the site.

6. Data Security Measures

hibae follows industry-leading standards to keep your personal information secure. Our security measures are as follows:

• SSL Encryption: Our website uses SSL/TLS certificates, which encrypt all data exchanged between you and our servers.
• Data Encryption: Stored sensitive information (such as passwords and financial data) is protected with strong encryption algorithms.
• Access Controls: Only authorised staff can access your information, and only when there is a specific need.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.
• Server Security: Our servers are protected with firewalls, intrusion detection systems, and regular backup procedures.

Although we take every possible security measure, data transmission over the internet is not completely secure. Therefore, keep your account password private and always log out after using an unfamiliar device.

7. Data Retention Period

hibae retains your personal information only for as long as it is necessary or legally required.

7.1 Active Accounts

All relevant information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations and dispute resolution purposes.

7.2 Financial Records

Transaction-related information is retained for the period required by legal obligations.

7.3 Data Deletion

Once the retention period ends, we securely delete your information or anonymise it.

8. Your Rights

As a hibae user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide that information within 30 business days.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

If you consider any information unnecessary beyond legal obligations, you may request that it be deleted. However, deletion may not be possible for active accounts or information that is legally required to be retained.

8.4 Right to Object

You may object to the use of your information for specific purposes.

8.5 Right to Data Portability

You may request your provided information in a structured, machine-readable format.

To exercise these rights, email [email protected]. After verifying your identity, we will respond to your request in a timely manner.

9. Protection of Minors

hibae strictly follows a 21+ age policy. Our services are for those aged 21 and above only. We do not knowingly collect personal information from minors. An age verification process is carried out at registration, and if an account belonging to a minor is identified, the account will be closed immediately and all related information will be securely deleted.

If you suspect that a minor is using our platform, please notify us at [email protected].

10. Third-Party Sites and Services

Our platform may integrate services from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming. These third-party service providers have their own privacy policies and operate independently. hibae is not responsible for their data collection and usage practices.

We recommend that you read the privacy policies of these third-party services separately.

11. Changes to This Policy

hibae reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address
• Displaying a visible notification when you log in to the platform
• Updating the "Last Updated" date at the top of this page

If you continue to use our services after any changes, you will be considered to have accepted the terms of the updated policy.