hibae Terms and Conditions

1. Introduction and Applicability

These terms and conditions ("Terms") apply to the hibae platform and all services owned by hibae. In these Terms, "we", "our", or "hibae" refers to the hibae operator, and "user", "you", or "member" refers to any person registered on the platform.

By accessing the hibae platform, registering, or using any service, you acknowledge that you have read, understood, and agreed to these complete terms and conditions. If you do not agree with any part of these Terms, please refrain from using the site.

These terms and conditions may be revised from time to time. Continued use of the platform after any changes will be treated as your acceptance of the revised terms. Users are advised to review this page regularly.

2. Eligibility and Age Verification

2.1 Age Requirement

To use the hibae platform you must be at least 21 years of age. This service is available only to those who are 21 or older. No minor may register or participate in games on this platform.

We may request relevant documents for age verification at any time. Failure to provide the required documents may result in temporary suspension of the account.

2.2 Geographic Restrictions

Before registering and participating on this platform, users must confirm that using online gaming services is lawful under the laws of their country or region. hibae does not accept registrations from prohibited jurisdictions.

2.3 One Account Policy

Each individual may create only one account. If the same person operates multiple accounts — whether under different names, email addresses, or devices — all accounts will be closed and deposited funds may be forfeited.

3. Account Registration and Security

3.1 Registration Process

To create an account on the hibae platform you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in account closure and forfeiture of any deposited funds.

3.2 Password and Account Security

You are solely responsible for maintaining the security of your account. Use a strong password and never share it with any third party. If you suspect unauthorized access, notify our support team immediately.

You are responsible for all activity carried out from your account. hibae is not liable for any loss resulting from third-party access.

3.3 KYC Verification

hibae follows an identity verification (KYC) process to ensure a safe and transparent service. We may request a national identity card, passport, or other documents before a withdrawal or at any time.

4. Deposit and Withdrawal Policy

All financial transactions on the hibae platform are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Terms

• Deposit funds must come from a payment account registered in the user's name.
• Deposits made from third-party accounts will be rejected and returned.
• Once a deposit is confirmed, it is credited to the account immediately.

4.2 Withdrawal Terms

• KYC verification must be completed before a withdrawal.
• Funds earned from bonuses must meet the specified wagering requirements before withdrawal.
• If any suspicious activity is detected, withdrawals may be temporarily held.
• Processing time is generally between 10 and 45 minutes.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

hibae offers new members a 150% bonus on their first deposit up to ৳15,000. The following conditions apply to receive this bonus:

• The bonus can be received only once — on the first deposit.
• The wagering requirement for using the bonus is 20 times (20x).
• If the wagering requirement is not met within the specified time after receiving the bonus, the bonus will be cancelled.
• Multiple members of the same household may not claim this bonus.

5.2 General Bonus Policy

• All bonus offers are valid for a specific period and may be changed or cancelled at any time.
• If bonus abuse is suspected, hibae reserves the right to cancel the bonus and review the account.
• Any attempt to claim bonuses using multiple accounts or a VPN will result in forfeiture of all bonuses.

5.3 VIP Program

Members can advance through hibae's three-tier VIP program based on regular play:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Advancement to a VIP tier is determined by the member's overall activity and engagement on the platform. hibae reserves the right to review and revise VIP status at any time.

6. Game Rules and Fair Play

6.1 Gaming Code of Conduct

It is every member's responsibility to maintain honest and rule-compliant behavior on the hibae platform. The following activities are strictly prohibited:

• Operating games using automated software, bots, or artificial techniques.
• Intentionally exploiting system errors or bugs.
• Colluding with other players to influence game outcomes.
• Engaging in money laundering or illegal financial activities.

6.2 Technical Errors

If a technical error or disconnection occurs during gameplay, hibae may cancel the relevant round or bet and adjust the account accordingly. In such situations, hibae's decision will be considered final.

6.3 Sports Betting

Specified odds and rules apply to placing bets on cricket, football, and other sports. If a match is abandoned or suspended, the settlement of the relevant bet will be completed in accordance with hibae's betting rules.

7. Prohibited Activities and Account Closure

hibae may suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence of fraudulent activity or identity fraud.
• Abuse of the bonus system or operation of multiple accounts.
• Harassing or threatening other users.
• Suspicion of involvement in money laundering or other financial crimes.
• Involvement in fixing or influencing active sporting events.

Upon account closure, hibae reserves the right to forfeit any winnings or bonuses obtained through misuse. The return of legitimate funds is subject to completion of the investigation process.

8. Privacy and Data Protection

hibae is committed to protecting users' personal information. The platform uses SSL encryption technology to keep all data secure. We do not sell or transfer personal information to any unauthorized third party.

For details on how information is collected, stored, and used, please read our Privacy Policy.

8.1 Cookie Policy

The hibae site uses cookies to improve the user experience. By continuing to access the site, you consent to the use of cookies. You may disable cookies at any time through your browser settings, though this may limit some services.

9. Responsible Gaming Guidelines

hibae places the highest importance on responsible gaming. We believe gambling or betting is a form of entertainment — it should never be a source of income.

• Avoid placing bets beyond your means.
• Avoid repeatedly betting in an attempt to recover losses.
• If needed, set temporary or permanent limits on your account.
• If signs of gaming addiction appear, contact our support team.

For detailed information and support on responsible gaming, visit our Responsible Gaming page.

10. Limitation of Liability

hibae provides services on an "as is" basis. We endeavor to ensure the platform remains operational and accurate at all times, but hibae accepts no liability for the following:

• Technical errors, server downtime, or internet connectivity issues.
• Issues related to third-party software or payment gateways.
• Loss caused by user negligence or unauthorized access.
• Financial loss resulting from losing bets — this is a normal risk of gaming.

hibae's maximum liability will never exceed the total amount of funds deposited in the user's account.

11. Dispute Resolution and Complaints Process

11.1 Complaints Submission Process

If you have a dispute or complaint, please contact our customer service team first. We are committed to resolving any valid complaint promptly and fairly.

• After receiving a complaint, we generally respond within 72 hours.
• Complex disputes may require more time to investigate.
• Preserve all relevant information and evidence during the investigation.

11.2 Final Decision

The decision of hibae authority will be considered final and binding unless there is clear evidence of a technical error. In resolving disputes, we always follow the principles of transparency and fairness.

12. Copyright and Intellectual Property

All content on the hibae platform — logos, designs, text, graphics, software, and other elements — is protected under the intellectual property rights of hibae or its licensors.

Copying, reproducing, distributing, or using any content from the platform for commercial purposes without hibae's written permission is strictly prohibited.

13. Applicable Law and Changes

13.1 Changes to Terms

hibae reserves the right to amend these terms and conditions at any time. Registered users will be notified by email of significant changes. Continued use of the platform after any changes will be treated as your acceptance of the revised terms.

13.2 Entirety

These terms and conditions, the privacy policy, and the responsible gaming guidelines together form the complete agreement between hibae and the user, and replace any prior oral or written agreements.

14. Contact Information

If you have any questions, comments, or concerns about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

Our customer service team is active seven days a week, twenty-four hours a day, following Bangladesh Standard Time (BST, UTC+6).